Tuesday, 31 March 2015

20% MOD Discount -Merlin Entertainments Annual Pass

Unleash your inner wizard with the Merlin Annual Pass, which is the key to 31 amazing new worlds that are packed full of adventure. For 12 spellbinding months there is definitely something for everyone, from thrill seeking adventures to a fun-loving family day out.

Standard Annual Pass price:individual - normal £169.00 DDS price £135.20 SAVE 20% Standard Annual Pass price:family - normal £129.00 per person DDS price £103.20 per person SAVE 20%
Premium Annual Pass price:individual - normal £209.00 DDS price £167.20 SAVE 20%
Premium Annual Pass price:family - normal £169.00 per person DDS price £135.20 per person SAVE 20%. 
To take advantage of this offer please call 0871 222 4001 and quote the code MOD Fpr further information about the Defence Discount Service visit:  www.defencediscountservice.co.uk
English Heritage offer Defence Discount Service members 20% off their membership. Visit  www.defencediscountservice.co.uk for further details and the discount code.

With unlimited entry to over 400 properties across the country, English Heritage membership is a great way to discover England’s heritage. Membership also includes free entry for up to 6 kids*, free or reduced entry to hundreds of exciting events, exclusive members’ magazine and a free handbook worth £10.95.
CTP Events

Monday, 30 March 2015

AWS Planned Summer Breaks



Both CarillionAmey and DIO Service Delivery Accommodation have a strong customer focus to provide the best service we can to service personnel and their families. However, sometimes things go wrong so below is some useful advice and guidance on what you need to do if you wish to make a complaint, and what the correct procedure is. Whatever the problem, we will endeavour to sort it out as quickly as possible. We value your feedback and monitor complaints to help us focus on improving our service in those areas.


How to make a complaint

Complaints are handled in 3 stages, with the aim of making sure that the majority can be fully investigated and promptly put right. If you are dissatisfied by the response at any stage, you will be given the opportunity to go to the next stage.


Stage 1

If you are dissatisfied with our service please call the CarillionAmey Helpdesk on 0800 707 6000 or visit the CarillionAmey website. Once you have registered a complaint, a CarillionAmey customer care manager will contact you, and give you a reference number for your complaint. They will explain how the process works and keep you regularly updated on the progress of your complaint.
If you are not satisfied with the way the complaint is handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a CarillionAmey director.


Stage 2

If your complaint has been closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team.
You should briefly set out your complaint and why you are not satisfied with the Stage 1 response in writing to:
Customer Service Team,
DIO Service Delivery Accommodation,
Ground Floor,
Swales Pavilion,
RAF Wyton,
PE28 2EA. 

If you make a written complaint we will acknowledge it within 3 working days. An investigation will be carried out but depending on the nature of the complaint, this can take some time.

Stage 3

If you are not satisfied with the response you receive at stage one and stage two, you can escalate your complaint to the Independent Housing Review Panel by writing to:

Independent Housing Review Panel
CD(P) Service and Veterans Welfare Accommodation Policy C2
Ministry of Defence
Floor 6, Zone A
Main Building

Tuesday, 24 March 2015

Moving School Packs
Service children have to move schools a number of times because of the nature of service life. It is therefore vital that schools have as much information as possible about your individual child’s achievements and needs. This will enable your child to settle quickly into the new school and begin working at an appropriate level.
The pack will not replace the information that schools must transfer by law but will supplement it and will help the school to get to know your child. You can personalise the pack by using the sheets you find most useful, or you can add others that you think will help the school to know more about your child. It is intended to be used by children aged 6 to 11 years of age, but you may want to adapt the ideas for your particular child.
If you would like a copy of the pack you can either contact you local HIVE or call CEAS ( Children's  Education Advisory Service ) Tel: 01980 618244. 

Monday, 23 March 2015